This Payment Policy explains how deposits, withdrawals, fees, verification, and related financial processes work at dicespin, operated by AccelCore Enterprise Limitada under Anjouan licence ALSI-202506031-FI2. By making a deposit or requesting a withdrawal on dicespins.org, you confirm that you have read and agree to the terms set out below.
1. Operator Details
dicespins.org is owned and operated by AccelCore Enterprise Limitada, a company incorporated in Costa Rica (registration number 3102926243), licensed by the Anjouan Gaming Board under licence reference ALSI-202506031-FI2. Licence status may be verified at verification.anjouangamingboard.org.
2. Accepted Currencies
dicespin supports the following account currencies. Your chosen currency is set at registration and applies to all deposits, withdrawals, bonuses, and balance displays throughout your account.
| Currency | Code |
|---|---|
| Euro | EUR |
| US Dollar | USD |
| Australian Dollar | AUD |
| Canadian Dollar | CAD |
| Czech Koruna | CZK |
| Norwegian Krone | NOK |
| Polish Złoty | PLN |
| Swiss Franc | CHF |
| New Zealand Dollar | NZD |
Where a currency conversion is required, the rate applied will be that available at the time of the transaction. dicespin accepts no liability for exchange-rate fluctuations between deposit and withdrawal.
3. Deposits
3.1 Minimum Deposit
The minimum deposit amount at dicespins.org is €20 (or the equivalent in your account currency). Deposits below this threshold will not be accepted and will be returned to the originating payment source.
3.2 Deposit Processing
Deposits are credited to your dicespin account promptly upon confirmation from your chosen payment provider. In the majority of cases this is immediate; however, processing times can vary depending on the payment method selected. dicespin does not charge a fee for deposits, although your payment provider or bank may apply their own charges, for which dicespin accepts no responsibility.
3.3 Deposit Wagering Requirement
Before a withdrawal can be requested, your deposit must be wagered at least once on real-money bets. This base requirement exists independently of any bonus wagering requirements that may apply to your account at the same time.
3.4 Failed or Declined Deposits
If a deposit fails or is declined, please check with your payment provider in the first instance. No funds are deducted from your account by dicespin in respect of a failed deposit. If funds leave your payment source but do not appear in your dicespin balance within a reasonable time, please contact our support team via Live Chat or at the email address provided in Section 9 of this policy.
4. Withdrawals
4.1 Minimum and Maximum Withdrawal Limits
| Limit Type | Amount |
|---|---|
| Minimum withdrawal | €50 |
| Maximum per day | €5,000 |
| Maximum per week | €10,000 |
| Maximum per month | €40,000 |
Withdrawal requests below the minimum threshold will not be processed. Where a requested amount exceeds a periodic limit, the excess will remain in your account balance and may be requested in a subsequent period, subject to the applicable limit at that time.
4.2 Withdrawal Fee
A processing fee of €3 (or currency equivalent) applies to each withdrawal request. This fee is deducted from the withdrawal amount at the point of processing. If a withdrawal is not successfully processed for any reason attributable to dicespin, the €3 fee will be refunded to your account balance in full.
4.3 Withdrawal Payout Speeds
Once your account has been fully verified (see Section 6 — Identity Verification), withdrawals are typically processed within 1 to 3 business days. Processing times may vary depending on your chosen payment method and your payment provider's own timescales, which are outside dicespin's control. dicespin will endeavour to process approved withdrawal requests as promptly as possible.
4.4 Withdrawal to Original Banking Option
As a general rule, withdrawals will be returned to the same payment method used to make the relevant deposit. This is a standard anti-money laundering and fraud-prevention measure. Where this is not technically possible — for example, if a prepaid card has been used — dicespin may request an alternative withdrawal method and require additional documentation to process the payment.
4.5 Pending and Cancelled Withdrawals
Withdrawal requests may sit in a pending state whilst verification checks are completed or whilst your request is queued for processing. During the pending period you may cancel a withdrawal request, in which case the funds will be returned to your playable account balance immediately. dicespin reserves the right to cancel a withdrawal request if it identifies a compliance, verification, or policy concern, and will notify you accordingly.
4.6 Conditions for Withdrawal
To be eligible to withdraw, you must:
- Have made at least one qualifying deposit and wagered it at least once on real-money bets;
- Have completed all required identity verification steps to dicespin's satisfaction;
- Have met any applicable bonus wagering requirements associated with funds you wish to withdraw;
- Request an amount of at least €50 and no more than the applicable daily, weekly, or monthly limit;
- Not be subject to a suspended or restricted account status.
5. Bonuses and Their Interaction with Payments
5.1 Welcome Casino Bonus
First-time depositors who select the casino path receive a 200% match bonus up to €1,000. The bonus carries a 30x wagering requirement applied to the bonus amount, using real-money bets only, and must be completed within 3 days of the bonus being credited. Only slots contribute 100% towards wagering; live casino games and table games contribute 0%. Progress is tracked via the Reward Tracker displayed in the sidebar of your account. Funds subject to an active wagering requirement cannot be withdrawn until that requirement is satisfied or the bonus is forfeited.
5.2 Welcome Sports Free Bet
Players selecting the sports path must deposit at least €20, wager that deposit once on settled singles at odds of 2.0 or higher (or multiples at minimum odds of 1.5 per selection), and then contact [email protected] to claim a Free Bet of up to €200. Winnings generated from the Free Bet are credited as withdrawable cash with no additional wagering requirement.
5.3 Daily Cashback
dicespin operates a daily cashback scheme that returns 10% of net slot and sportsbook losses — calculated across each 05:00 UTC to 04:59 UTC window — as real cash with no wagering requirement, credited by 11:00 UTC the following morning. There is no opt-in requirement and no loyalty tier threshold to meet. The minimum cashback payout is €10, and there is no upper cap.
Cashback funds credited under this scheme are withdrawable immediately, subject to the standard minimum withdrawal threshold of €50. Live casino, table games, crash games, poker, and virtual games do not count towards the cashback calculation. The daily cashback is not available to players in Finland, Estonia, Poland, Austria, Latvia, Canada, Brazil, Chile, or Peru.
5.4 Promotional Winnings
Prizes awarded through ongoing promotions — including but not limited to Drops & Wins (Pragmatic Play), Spinoleague (Spinomenal), Blasts & Races (Playson), and tournament prizes — will be credited in accordance with the specific terms of each promotion. Where prizes are stated to be cash with no wagering, they may be withdrawn subject to the standard minimum withdrawal limit and verification requirements set out in this policy.
5.5 ComboBoost
Winnings enhanced by the ComboBoost feature on sports multiples are credited as withdrawable cash. The maximum ComboBoost uplift per day is €10,000. Boosted winnings are subject to the standard withdrawal limits and verification requirements.
6. Identity Verification (KYC)
6.1 Verification Requirement
dicespin is required to verify the identity of all players before processing withdrawals. This is a legal obligation under the terms of the operator's Anjouan gaming licence and forms part of dicespin's anti-money laundering and responsible gambling procedures. Verification is completed once — repeat submissions are not ordinarily required unless your circumstances change or dicespin has a specific compliance reason to request updated documents.
6.2 Documents Required
You may be asked to provide any or all of the following:
- Proof of identity — a valid government-issued photo ID such as a passport, national identity card, or driving licence;
- Proof of address — a utility bill, bank statement, or official correspondence dated within the past three months, showing your name and address;
- Proof of payment method — confirmation that the payment method used to deposit belongs to you, such as a bank statement or screenshot of an e-wallet account;
- Source of funds documentation — in certain circumstances, and in line with anti-money laundering obligations, dicespin may request evidence of the origin of funds deposited to your account.
6.3 Submission and Review
Documents should be submitted in clear, legible format via the method indicated in your account area or as directed by the dicespin support team. Acceptance or rejection of submitted documents is at dicespin's discretion. dicespin will aim to review submitted documents promptly; however, the 1–3 business day withdrawal processing timeline does not commence until verification is complete.
6.4 Account Suspension Pending Verification
dicespin reserves the right to suspend withdrawal functionality — and in cases of serious compliance concern, account access — whilst verification checks are ongoing. dicespin will communicate with you through the contact details registered to your account during this process.
6.5 Underage Gambling
dicespin does not permit gambling by persons under the age of 18. Age verification forms part of the KYC process. Where underage gambling is identified, any funds in the account will be returned to the payment source after deduction of any amounts wagered, and the account will be permanently closed.
7. Anti-Money Laundering
dicespin operates in compliance with applicable anti-money laundering (AML) standards as required by its Anjouan gaming licence. All transactions are monitored for unusual or suspicious activity. dicespin reserves the right to:
- Delay or withhold a withdrawal pending satisfactory AML checks;
- Request source-of-funds or source-of-wealth documentation at any stage;
- Report suspicious activity to the relevant authorities as required by law;
- Void and confiscate funds where evidence of fraudulent activity, money laundering, or collusion is identified.
Players must ensure that all funds deposited to dicespins.org originate from legitimate sources and are not the proceeds of any unlawful activity. Attempting to use the platform for money laundering or financial fraud is a criminal offence and will be reported to the appropriate authorities.
8. Responsible Gambling and Payment Controls
dicespin is committed to supporting responsible gambling. In connection with your account and its financial activity, the following controls are available:
- Deposit limits — you may request daily, weekly, or monthly deposit limits by contacting our support team. Limit reductions take effect immediately; increases are subject to a cooling-off period.
- Account cooling-off and self-exclusion — players who wish to take a break from gambling may request a temporary cooling-off period or a longer self-exclusion. During a self-exclusion, no deposits will be accepted and any pending withdrawals of undisputed real-money funds will be processed in the ordinary way.
- Reality checks and session limits — tools to help you monitor and control the time and money you spend on dicespins.org are available through your account settings or via the support team.
If you are concerned about your gambling, please contact our support team or seek help from an independent organisation such as GamCare (www.gamcare.org.uk) or BeGambleAware (www.begambleaware.org).
9. Errors and Disputes
If you believe there has been an error in the crediting or debiting of your account — including in relation to cashback, bonus funds, promotional prizes, or a withdrawal — please contact the dicespin support team as soon as possible. We will investigate the matter and respond within a reasonable timeframe. dicespin reserves the right to correct any errors in crediting or debiting, whether in your favour or otherwise, once identified. Where a technical or human error has resulted in funds being incorrectly credited to your account, dicespin reserves the right to reclaim those funds regardless of whether they have been wagered in the interim.
10. Contact and Support
For any questions or concerns relating to payments, verification, or this policy, please contact the dicespin team through any of the following channels:
- Live Chat — available directly on dicespins.org via Intercom
- Email (general support) — accessible through the Help Centre on dicespins.org
- Email (loyalty and bonus queries) — [email protected]
- Help Centre — self-service articles available at dicespins.org
11. Changes to This Policy
dicespin reserves the right to amend this Payment Policy at any time. Where changes are material, reasonable notice will be provided via the dicespins.org website or by direct communication to registered players. Your continued use of dicespins.org following notification of any change constitutes your acceptance of the revised policy. It is your responsibility to review this page periodically. This policy was last reviewed in 2026.