This Cookie Policy explains how DiceSpin (operated by AccelCore Enterprise Limitada at dicespins.org) uses cookies and similar tracking technologies when you visit our website, use our platform, or interact with any of our services. Please read it alongside our Privacy Policy and Terms & Conditions.
1. Who We Are
DiceSpin is a brand operated by AccelCore Enterprise Limitada, a company registered in Costa Rica (registration number 3102926243), holding Anjouan gaming licence ALSI-202506031-FI2, verifiable at verification.anjouangamingboard.org. When this policy refers to "dicespin", "we", "us" or "our", it means AccelCore Enterprise Limitada acting as the data controller for the dicespins.org website and all associated services.
2. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, smartphone, or any other internet-enabled device) when you visit dicespins.org. They allow the website to recognise your device, remember your preferences, keep you logged in, and collect information about how you interact with our platform. Similar technologies — such as web beacons, pixel tags, local storage objects, and session storage — operate in a comparable way and are covered by this policy.
Cookies can be:
- First-party cookies — set directly by dicespins.org.
- Third-party cookies — set by external services we use, such as analytics providers, live-chat tools, game studios, and payment processors.
- Session cookies — temporary files deleted automatically when you close your browser.
- Persistent cookies — remain on your device for a defined period or until you delete them manually.
3. Why We Use Cookies
We use cookies and similar technologies for the following purposes:
- To operate dicespins.org securely and ensure core functionality works correctly, including account authentication, session management, and cashier transactions.
- To remember your settings and preferences, such as language, currency selection (EUR, USD, AUD, CAD, CZK, NOK, PLN, CHF, NZD), and odds format.
- To load our Progressive Web App (PWA) efficiently on both iOS and Android without requiring a native download.
- To deliver and track promotional content, including the 200% Casino Welcome Bonus, the 100% Sports Free Bet, and the daily 10% cashback that is automatically credited by 11:00 UTC each morning.
- To support our Reward Tracker feature, which displays your wagering progress toward bonus completion within the sidebar.
- To power the Intercom live-chat widget, enabling our support team to assist you in real time.
- To support third-party game providers — including Pragmatic Play, Play'n GO, Spinomenal, Hacksaw Gaming, Playtech, Yggdrasil, Games Global, Relax Gaming, Foxi, and others — so that their content loads correctly within the lobby.
- To support the Altenar-powered sportsbook, including in-play betting, Cash Out functionality, and the ComboBoost feature.
- To monitor platform performance and diagnose technical issues.
- To analyse aggregated usage data so we can improve the player experience across our 8,650+ game lobby and 116 live tables.
- To comply with our responsible-gambling obligations and help us detect patterns that may indicate problem gambling behaviour.
- To support Know Your Customer (KYC) and anti-fraud processes required under our Anjouan licence.
- To attribute player registrations and deposits to the correct affiliate or marketing partner.
4. Categories of Cookies We Use
4.1 Strictly Necessary Cookies
These cookies are essential for dicespins.org to function. Without them you cannot log in, make deposits (minimum €20), request withdrawals (minimum €50), or access any part of the platform. Because they are essential, they do not require your consent and cannot be switched off through our cookie preference centre.
| Cookie / Technology | Purpose | Type | Duration |
|---|---|---|---|
| Session authentication token | Keeps you securely logged in during your session | First-party / Session | Session |
| CSRF protection token | Prevents cross-site request forgery attacks | First-party / Session | Session |
| Cashier session cookie | Maintains the integrity of deposit and withdrawal flows | First-party / Session | Session |
| Load balancer cookie | Routes your traffic to the correct server node | First-party / Session | Session |
| Cookie consent record | Stores your cookie preference choices | First-party / Persistent | 12 months |
| Geo-restriction check | Verifies you are not accessing the platform from a restricted jurisdiction | First-party / Session | Session |
4.2 Functional Cookies
These cookies allow dicespins.org to remember choices you make and provide enhanced, personalised features. They may be set by us or by third-party providers whose services appear on our pages. Disabling them may affect your experience.
| Cookie / Technology | Purpose | Type | Duration |
|---|---|---|---|
| Language & currency preference | Remembers your selected display currency (e.g. EUR, NOK, PLN) and interface language | First-party / Persistent | 12 months |
| Odds format preference | Stores your chosen odds display format on the Altenar sportsbook | First-party / Persistent | 12 months |
| Sportsbook filter preference | Recalls your time-range filter (3h, 6h, 24h, Tomorrow) and favourite sports | First-party / Persistent | 6 months |
| PWA install prompt state | Records whether you have already been shown the PWA install prompt | First-party / Persistent | 90 days |
| Intercom (live chat) | Identifies returning users in Intercom so support agents have context when you open live chat | Third-party / Persistent | Up to 9 months |
| Game provider embed cookies | Set by studios such as Pragmatic Play, Playtech, Play'n GO, Hacksaw Gaming, and others to load games correctly and maintain game-session state | Third-party / Session or Persistent | Session to 12 months (varies by provider) |
| Reward Tracker state | Maintains the display state of the bonus progress sidebar, including wagering progress toward the x30 welcome bonus requirement | First-party / Session | Session |
| Responsible-gambling tool state | Stores self-exclusion flags, deposit-limit settings, and session-time reminder preferences | First-party / Persistent | Duration of limit or exclusion period |
4.3 Analytics and Performance Cookies
These cookies help us understand how visitors interact with dicespins.org, which pages and games are most popular, and where technical issues arise. All data collected is aggregated and used only to improve the platform. We require your consent before placing analytics cookies.
| Cookie / Technology | Purpose | Type | Duration |
|---|---|---|---|
| Analytics identifier (e.g. Google Analytics or equivalent) | Tracks page views, session duration, lobby navigation paths, and feature usage across the 8,650+ game library | Third-party / Persistent | Up to 24 months |
| Performance monitoring | Records page-load times, error rates, and cashier funnel performance to support infrastructure decisions | First-party / Persistent | Up to 13 months |
| A/B testing cookie | Assigns you to a test or control group when we trial interface or promotional changes | First-party / Persistent | Duration of test |
| Heatmap / session-replay tool | Records anonymised scroll, click, and navigation data to help us identify usability issues | Third-party / Persistent | Up to 12 months |
4.4 Marketing and Targeting Cookies
These cookies are used to make advertising more relevant to you, to measure the effectiveness of our marketing campaigns, and to attribute new registrations correctly to affiliate or media partners. They may also share information with third-party advertising networks. We require your consent before placing marketing cookies.
| Cookie / Technology | Purpose | Type | Duration |
|---|---|---|---|
| Affiliate tracking cookie | Records the affiliate source or referral partner that directed you to dicespins.org so that commission is attributed correctly | First-party / Persistent | 30 days |
| Conversion pixel | Fires on registration and first deposit to allow our marketing partners to measure campaign performance | Third-party / Session | Session |
| Retargeting cookie | Allows advertising platforms to show dicespin promotional content to users who have previously visited dicespins.org | Third-party / Persistent | Up to 90 days |
| Social-media tracker | Set when you interact with social-sharing buttons or embedded social content on our pages | Third-party / Persistent | Varies by platform |
5. Third-Party Services That Set Cookies
A number of third parties set cookies on dicespins.org as part of the services they provide to us. These include, but may not be limited to:
- Game studios — Pragmatic Play, Play'n GO, Spinomenal, Hacksaw Gaming, Playtech, Yggdrasil, Games Global, Relax Gaming, Foxi, and the other 47 studios represented in our lobby, as well as live-casino providers Iconic 21, Winfinity, Religa, Vivo Gaming, and Ezugi.
- Sportsbook — Altenar, which powers the pre-match and in-play betting product, including ComboBoost, Bore Draw Stakeback, Early Payout, and Cash Out features.
- Virtual sports — Kiron Interactive.
- Customer support — Intercom, which powers our live-chat widget.
- Payment service providers — processors handling deposits and withdrawals, including the verification steps required for payouts (1–3 business days after KYC verification is complete).
- Analytics providers — third-party tools used to measure traffic, engagement, and platform performance.
- Affiliate and marketing platforms — networks used to manage partner tracking and campaign attribution.
Each third-party provider operates under its own privacy and cookie policy. We encourage you to review those policies directly. dicespin does not control the cookies placed by these third parties and is not responsible for their content.
6. Cookies and Responsible Gambling
dicespin takes its responsible-gambling obligations seriously. Certain cookies on dicespins.org are specifically used to support player-protection measures. These include:
- Storing and enforcing self-exclusion periods, deposit limits, loss limits, and session-time reminders set through your account dashboard.
- Detecting patterns of play that may be associated with problem gambling, in accordance with the standards expected under our Anjouan licence (ALSI-202506031-FI2).
- Ensuring that players who have self-excluded or reached their limits cannot bypass those restrictions by clearing standard browser cookies. For this reason, responsible-gambling enforcement may also rely on server-side identifiers tied to your verified account.
- Remembering that you have acknowledged responsible-gambling information or confirmed your age during KYC verification.
Because these cookies are directly linked to player safety and regulatory compliance, they are treated as strictly necessary and cannot be disabled.
7. Cookies and KYC / Anti-Fraud
As part of our obligations under Anjouan licence ALSI-202506031-FI2, we are required to carry out Know Your Customer (KYC) verification before processing withdrawals. Cookies and related technologies support this process by:
- Maintaining a secure, continuous session during document upload and identity verification steps.
- Flagging accounts that attempt to bypass withdrawal verification requirements.
- Assisting our anti-fraud systems in detecting unusual device switching, location anomalies, or multiple-account behaviour.
- Recording device fingerprint information alongside account data to prevent fraudulent withdrawal requests.
Data collected through these processes is retained in accordance with our Privacy Policy and the retention periods required by our operating licence.
8. Your Cookie Choices
8.1 Our Cookie Preference Centre
When you first visit dicespins.org, a cookie consent banner will appear. You may accept all cookies, reject non-essential cookies, or manage your preferences by category (functional, analytics, marketing) using the preference centre. You can return to the preference centre at any time via the "Cookie Settings" link in the website footer. Your choices are stored for 12 months, after which we will ask you again.
8.2 Browser Controls
Most browsers allow you to view, manage, block, or delete cookies through their settings. The steps vary by browser; guidance for the most common browsers is available at the links below:
- Google Chrome: Settings > Privacy and security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
- Apple Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies
Please note that blocking all cookies will prevent you from logging in, depositing, withdrawing, or using the cashback and bonus features at dicespins.org, as strictly necessary cookies are required for these functions.
8.3 Opting Out of Analytics
You may opt out of Google Analytics (if used) at any time by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout. Equivalent opt-out mechanisms are available for other analytics providers we may engage; details are provided within the preference centre.
8.4 Opting Out of Interest-Based Advertising
If you wish to limit interest-based advertising by third-party networks, you can do so through industry opt-out tools such as the Digital Advertising Alliance (optout.aboutads.info) or the European Interactive Digital Advertising Alliance (youronlinechoices.eu), where available in your country.
8.5 Mobile and PWA
The dicespin PWA (available on iOS and Android without any download) uses browser-based storage, including cookies, local storage, and service-worker caching, to provide offline capability and fast load times. You can clear stored PWA data through your device's browser or application settings. Clearing this data will log you out of your session.
9. Data Retention
The retention period for each cookie is stated in the tables in Section 4 above. Where cookies are linked to personal data held in our systems (for example, your account preferences, KYC status, or responsible-gambling limits), that data is retained in accordance with the schedules set out in our Privacy Policy. Data collected solely for analytics purposes is aggregated and anonymised as soon as reasonably practicable.
10. International Data Transfers
AccelCore Enterprise Limitada is incorporated in Costa Rica. Some third-party providers whose cookies operate on dicespins.org may process data outside Costa Rica, including in the European Economic Area, the United Kingdom, or other jurisdictions. Where such transfers occur, we take reasonable steps to ensure that appropriate contractual or technical safeguards are in place. By using dicespins.org and accepting cookies, you acknowledge that your data may be transferred and processed internationally in accordance with our Privacy Policy.
11. Children
dicespins.org is intended solely for adults of legal gambling age. We do not knowingly collect data from persons under the applicable minimum age in their jurisdiction. If you believe a minor has used our platform, please contact us immediately at the address below. KYC verification processes are in place to confirm the age and identity of all players before withdrawals are processed.
12. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our services, or the third-party providers we work with. When we make material changes, we will update the "Last Updated" date at the bottom of this page and, where appropriate, display a notice on dicespins.org or notify you by email. Continued use of dicespins.org after changes are posted constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.
13. Contact Us
If you have any questions about this Cookie Policy, wish to exercise any rights in relation to your personal data, or need to report a concern, please contact us using the details below:
- Operator: AccelCore Enterprise Limitada
- Registered address: Costa Rica (registration number 3102926243)
- Website: dicespins.org
- Email (loyalty & general enquiries): [email protected]
- Live chat: Available via the Intercom widget on dicespins.org
- Help Centre: Accessible via the support section of dicespins.org
We aim to respond to all written enquiries within a reasonable timeframe. For urgent account or payment matters, live chat is the fastest route to our support team.
Last Updated: 2026